Returns or Exchanges

When you use www.hangergrip.com (hereinafter referred to as “this website”) to shop, we are committed to providing you with high-quality products and services. In order to protect your rights, the following refund terms are specially formulated. Please read the following carefully before shopping to ensure that you can clearly understand the relevant procedures and regulations when you need a refund.

1. Refund Policy

Applicable conditions:
The product has quality problems or does not match the description.
The product is damaged during transportation and the seller is responsible.
The products you purchased on this website are unopened and in original condition. You can apply for a refund within a specific time after receiving the goods (the specific number of days depends on the product category and specific circumstances).
Inapplicable conditions:
Product problems caused by personal preferences, improper use or natural wear and tear.
Products that have been opened or used (unless they meet the first item of the above refund policy).
Products that have exceeded the refund period.
Refund process:
You need to submit a refund application to our customer service team and provide relevant information such as order number, product pictures (if there are quality problems), problem description, etc.
Our customer service team will verify and process the application within working days after receiving it.
If the refund conditions are confirmed, we will notify you of the refund amount and method, and return the money to your payment account as soon as possible.

2. Refund Time

The specific time of the refund depends on the payment method and bank processing time. Normally, we will return the money to your payment account within 7 working days after confirming the refund. Please ensure that the payment account information you provide is accurate to avoid refund delays or failures.

3. Refund of special products

For plant products, due to their special nature, once they are sold and delivered to you, we do not support unconditional refunds in principle. However, if the plants you receive cannot grow or survive normally due to product quality problems or our fault, we will negotiate and deal with them according to your specific circumstances, including but not limited to refunds, exchanges, etc.

The refund policy of this website is subject to these terms, and we also reserve the right to revise these terms when necessary. The revised terms will be published on this website, and you should pay attention to our announcements and notices when using this website.
If you have any objections or complaints about the refund policy of this website, you can communicate and negotiate with us through the above contact information. We will try our best to solve your problem and provide you with a satisfactory answer.
Thank you for your understanding and support of this website! We will continue to work hard to improve the quality of our service and bring you a more pleasant shopping experience!